Privacy Statement
We, DiALOGiFY AG, take the protection of your personal data seriously. This statement explains which personal data we process on this website, what for, on which legal basis, to whom we disclose it and which rights you have. We comply with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR). Cookies and similar technologies are covered additionally by the cookie policy.
1. Controller and contact
DiALOGiFY AG, Gotthardstrasse 28, 6300 Zug, Switzerland, UID CHE-222.851.510, email hello@dialogify.io. For any question about data protection you can reach us at this address or by post.
2. Which personal data we process and why
2.1 Visiting the website
When you open a page, our server processes technically necessary connection data: IP address, date and time, page requested, address of the referring page, details of your browser and operating system, and the status code. Purpose: to deliver the website, keep it secure and find errors. Basis: our legitimate interest in secure operation (Art. 31(1) FADP; Art. 6(1)(f) GDPR). We keep this data only as long as these purposes require.
2.2 Forms and tools
On the website you can complete a quiz, use the Repurchase Check (Wiederkauf-Check) and the Sampling cost comparison, submit the Scoutsss check and unlock protected content. We then process: name, business email address, company, your inputs and the calculated results, the chosen language, your IP address, the time, and details of where your visit came from (campaign parameters such as utm_*, the Google click ID and the Google Analytics identifier, where available). Purpose: to handle your request, send you the result or access by email, contact you about our offer, and prevent abuse and spam (checking the email address, limiting requests per IP address). We only accept business email addresses. Basis: pre-contractual measures at your request (Art. 6(1)(b) GDPR), our legitimate interest in handling business enquiries and protecting against abuse (Art. 31(1) FADP; Art. 6(1)(f) GDPR) and, where you expressly agree (for example by confirmation email for the Scoutsss check), your consent.
2.3 Where your enquiry came from
We attribute enquiries to their source using the origin details (campaign, Google click ID) in order to assess which advertising and which content lead to enquiries. We send the details found in the page address along with your enquiry. They are stored permanently in your browser only when statistics are on: with your consent or, for visitors from Switzerland, until you object (see the cookie policy). Basis: our legitimate interest in measuring success (Art. 31(1) FADP; Art. 6(1)(f) GDPR) or your consent.
2.4 Appointment booking
If you book an appointment through Calendly, Calendly and we process your details (name, email address, chosen time and your entries) to hold the conversation. Basis: pre-contractual measures at your request. Details and provider: cookie policy, section 6.
2.5 Contact by email
If you write to us, we process your address and the content of your message in order to reply. Basis: initiation of a contract or our legitimate interest in communicating with prospects and customers.
2.6 Statistics and advertising
With your consent (for visitors from Switzerland, for Google Analytics: until they object) we measure the use of the website with Google Analytics 4 (through our tagging server at Stape in the EU) and Microsoft Clarity (session recording, heatmaps), and we measure our advertising on Google (Google Ads). Which data arises, how long it is kept and which providers are involved is set out in the cookie policy. You can withdraw your consent or object to statistics at any time.
2.7 Brand campaigns
For campaigns of brands run with our solution (for example cashback campaigns), the notices of the respective campaign apply in addition.
3. Recipients and service providers
We do not sell personal data. We disclose it only as far as necessary for the purposes above, to:
- Hetzner Online GmbH (Germany): hosting of the website and of the database in which your enquiries are stored; encrypted backups.
- Moccogni Consulting (Switzerland): technical operation and maintenance of the website, setting up the measurement, and internal notifications about enquiries.
- Stape Europe OÜ (Estonia), with Scaleway (France) and Cloudflare (USA): operation of our tagging server.
- Google Ireland Limited and Google LLC: Google Tag Manager, Google Analytics 4, Google Ads.
- Microsoft Ireland Operations Limited and Microsoft Corporation: Microsoft Clarity.
- Calendly LLC (USA): appointment booking.
- Email, chat and CRM systems we use to handle enquiries internally and manage contacts, and our legal and tax advisers, in each case under confidentiality.
- Authorities and courts where we are legally obliged to.
Service providers that process personal data on our behalf may use it only on our instructions and for our purposes, and must protect it.
4. Disclosure abroad
We process personal data in Switzerland and in the EEA (including Germany, France, Estonia and Ireland). Some recipients (Google, Microsoft, Cloudflare, Calendly) are based in the USA or may process data there. Where the recipient is certified under the EU-US Data Privacy Framework or the Swiss-US Data Privacy Framework, we rely on the corresponding adequacy decision, and otherwise on standard contractual clauses with additional safeguards.
5. Retention
We keep personal data only as long as the respective purpose requires. Enquiries and the related correspondence stay stored while we handle them and the business relationship lasts; afterwards we delete or anonymise them, unless statutory retention duties require longer storage (business correspondence, for example, up to 10 years). Measurement data in Google Analytics is deleted after 14 months; recordings in Microsoft Clarity after 30 days (favorites and samples up to 9 months). The lifetime of each cookie is listed in the cookie policy. You can ask for your data to be deleted at any time (section 7).
6. Data security
We protect your data with technical and organisational measures: encrypted transmission (TLS), restricted access to systems and database, encrypted backups. There is no absolute security on the internet.
7. Your rights
Within the limits of applicable law you have the right of access, rectification, erasure, restriction of processing, delivery or transfer of your data, and the right to object to processing, in particular for direct marketing. You can withdraw a consent at any time with effect for the future (for cookies with the cookie icon on every page). Write to hello@dialogify.io; to protect your data we may ask for proof of identity. We usually reply within 30 days.
If you believe we process your data unlawfully, you can complain to a supervisory authority: in Switzerland to the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern, edoeb.admin.ch; in the EU to the supervisory authority of your place of residence.
8. Automated decisions
We take no decisions based solely on automated processing that have legal effect for you or significantly affect you. The recommendation the quiz shows at the end is an evaluation of your answers without such effect.
9. Dialogue platform and Scoutsss app
For the use of the dialogue platform and the Scoutsss app, the privacy statement of the platform (version of 1 July 2024, in English) applies in addition: PDF. For this website, this statement prevails where they differ.
10. Changes
We update this statement when our website, our services or the law change. The version published at the time of your visit applies; the date above shows its status. The English and French versions are translations; where they differ, the German version applies.